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Hands on Computers is a computer sales / consulting / service and repair shop in Aberdeen, SD. We offer a personalized, high customer service oriented approach for support of computers and networks – both Windows PCs and Macintoshes. We're also experts on how PCs and Macs work together on a company network or home network. We're available for on-call single-issue service as well as ongoing support and maintenance through a scheduled service agreement.
Wth certified experts for both platforms and many years of experience, we are an ideal resource for small to medium sized business that need assistance, but do not want to hire a full-time IT support person.
Hands on Computers service options are numerous. In the last three years we count at least four or five franchise-type on-site computer service companys –all with the work geek in their name– have come into the area. It appears they've all tried to capitalize on the public's general frustration with outsourced technology support that most of the computer manufacturers use to service their customers. The "geeks that come to you" business model is kind of clever, but now seems overused and demands high volume to succeed. Hardly any of them have the hardware or software to fall back on when a computer needs more involved attention, and resriction to a menu of services and policies doesn't allow for the occassional Computer service / computer repair / network consulting, in Aberdeen!!!
We can help with the most current editions of Microsoft Windows Including but not limited to:
Windows 95,98, 98SE, ME (We strongly recommed a new computer as modern OS mostly likely will not run properly on your system) Windows 2000 (We strongly recommed a new computer\server or an upgrade, modern OS mostly likely will not run properly on your system with out these upgrades) Windows XP Home Edition, Pro, and Media Center (Your computer may be ready for a software upgrade to Vista depending on your system config, Click here to test) Windows Vista Fully Supported, No upgrades are needed unless noted on your invoice Windows 7 (Next verison of windows) is not supported untill the RTM ready. Thanks to our experience gained through a special contract with Dell, we have performed many new Microsoft Vista computer setups.We can consult on upgrading to MS Vista, and help with moving data properly from your old computer to the new computer running Vista. We can help with any problem with older Macs running any version of Apple's operating system, from MaC OS 8 and 9, and any version of Apple OS X, from 10.2 (Jaguar) to 10.4 (Tiger).
Commonly asked questions and answers:
Q: Why use Hands on Computers for on-site computer service, repair and consulting?
A: Simple - High quality one-on-one personalized service from experienced experts that you can reach as easily as if they were next-door.
Computer consulting can be a tedious racket for a small business and homeowners. There are an intimidating number of choices out there when you need fast help in an emergency, or if you're looking for a relationship with someone that you know will be competent and reliable.
Our emphasis on high-end service is special in many ways:
• We don't believe in voice-mail. Every call is answered by the owner and/or lead specialist.
• Shop visits are really consultations. You will get our full attention at the time of service. Or if you just want to drop it off quick and have us contact you later in the day that's fine.
• Free telephone phone consultation and advice (limited to 10 minutes).
• Response time for local emergency on-site service usually within one hour, and non-urgent calls almost always same-day.
• Our specialists are very friendly and personable, with many years' experience.
• Quick diagnostic in the shop is free. (limited to 10 minutes).
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Q: What brands and kinds of computers do you service?
A: Post-warranty work for Apple Macintosh, and all Windows based PCs, including Dell Computer (Dimension, Inspiron and others, Gateway Computer, Compaq Computer (Presario), Hewlett Packard (Pavilion), eMachines, - HP Computer, Sony Viao, IBM - also, any home-built, or custom built computers.
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Q: Do you do warranty repair for these brands?
A: No. If your computer is still under warranty, you need to contact the manufacturer directly. Apple Macintosh warranty issues can be handled by local Apple resellers, which are required to provide warranty service, and Dell warranty issues can be handled by contacting Dell.
However, we can facilitate the process between you and your manufacturer by helping to formally diagnose a hardware problems.
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tactics and tricks needed to overcome some of the countless service and support scenarios that may be encountered. We work hard on really great service - same day or next day response, spurning voicemail, thoughtful advice over the phone, and offering free pickup and delivery for close-in neighborhoods and downtown Portland. We're neither PC nor Mac zealots, just guys with a equal passion for technology and working with people and businesses to keep things running well. We appreciate the strengths of both Windows PCs and Apple Macintoshes, and also have a keen understanding of the occasional frustrations of both.
We can help with Windows 2000 Server, Windows 2003 Server, Microsoft Exchange, Apple OS X Server, and any version of Microsoft's workstation Operating systems from Windows 98 through Windows XP Home or Windows XP Pro AND any version of the new Windows Vista operating system. Thanks to our experience gained through a special contract with Dell, we have performed many new Microsoft Vista computer setups.We can consult on upgrading to MS Vista, and help with moving data properly from your old computer to the new computer running Vista. We can help with any problem with older Macs running any version of Apple's operating system, from MaC OS 8 and 9, and any version of Apple OS X, from 10.2 (Jaguar) to 10.4 (Tiger).
Contact Gene Gratton (owner) or Mark Linder (Service Manager) at 503-289-1986 for any Portland computer service and network consulting. Carry-in service is available in the shop six days a week.
"My papa will make sure it's running good."
Commonly asked questions and answers:
Q: Why use Metro Computerworks for on-site computer service, repair and consulting?
A: Simple - High quality one-on-one personalized service from experienced experts that you can reach as easily as if they were next-door.
Computer consulting can be a tedious racket for a small business and homeowners. There are an intimidating number of choices out there when you need fast help in an emergency, or if you're looking for a relationship with someone that you know will be competent and reliable.
Our emphasis on high-end service is special in many ways:
• We don't believe in voice-mail. Every call is answered by the owner and/or lead specialist.
• Shop visits are really consultations. You will get our full attention at the time of service. Or if you just want to drop it off quick and have us contact you later in the day that's fine.
• Free telephone phone consultation and advice (limited to 10 minutes).
• Response time for local emergency on-site service usually within one hour, and non-urgent calls almost always same-day.
• Our specialists are very friendly and personable, with many years' experience.
• Quick diagnostic in the shop is free. (limited to 10 minutes).
[home]
Q: What brands and kinds of computers do you service?
A: Post-warranty work for Apple Macintosh, and all Windows based PCs, including Dell Computer (Dimension, Inspiron and others, Gateway Computer, Compaq Computer (Presario), Hewlett Packard (Pavilion), eMachines, - HP Computer, Sony Viao, IBM - also, any home-built, or custom built computers.
[home]
Q: Do you do warranty repair for these brands?
A: No. If your computer is still under warranty, you need to contact the manufacturer directly. Apple Macintosh warranty issues can be handled by local Apple resellers, which are required to provide warranty service, and Dell warranty issues can be handled by contacting Dell.
However, we can facilitate the process between you and your manufacturer by helping to formally diagnose a hardware problems.
[home]
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